USEFUL INFORMATION
Frequently Asked Questions
Do you have any questions before or during your stay? Other guests likely had the same question before. We invite you to check our frequently asked questions, and if you cannot find the answer you need, feel free to contact us. We will be happy to help!
Basic Information
How to reach the campsite?
To get to the campsite, take Lekeitio as your first reference point. You must cross the town towards Mendexa. Right at the exit, after crossing the bridge, turn right towards Mendexa, and halfway through the journey, you will see the signposted turnoff to the campsite on your right. The campsite is located at the top of the hill. The road has a 21% incline that may seem intimidating at first, but it is perfectly accessible for all types of vehicles. We advise you to drive up in low gears and maintain a steady pace without stopping during the climb. We look forward to seeing you!
Wi-Fi Availability
We offer free Wi-Fi with no password required in all common areas. To connect, select the network "Camping&BungalowsLeagi". Once connected, a pop-up window will open to accept the terms of use. If it does not open automatically, try accessing www.campingleagi.com from your web browser. If the issue persists, feel free to ask for assistance at reception.
Which services are available during low season?
During the low season, the shop will remain closed and the bar/restaurant will only offer service on weekends. For your convenience, fresh daily bread is available at reception. Just remember to order it the day before so we can have it ready for you in the morning.
Are barbecues allowed?
You can use barbecues directly at your accommodation, whether on your pitch or at your bungalow (each has its own barbecue), or use our communal barbecue area. For safety reasons, please remember that open fires on the ground are not permitted: barbecues must be raised off the ground to prevent high temperatures from damaging the terrain. Likewise, lighting fires in any non-designated area is strictly prohibited.
What are the set quiet hours?
To ensure rest for all our guests, we remind you that quiet hours are from 00:00 to 07:00. Noise is not allowed during these hours, and guests are requested to keep the volume of electronic devices low. We thank you in advance for your cooperation.
Are there vehicle traffic restrictions?
We remind you that, to guarantee everyone's peace and quiet, vehicle traffic within the premises is prohibited at night, from 23:00 to 07:00 (except for authorized staff). If you plan to enter or leave the site during this time frame, please leave your vehicle parked in advance in the outdoor parking lot located in front of reception.
Where and how can I report an incident?
If any incident arises during your stay, please do not hesitate to let us know. You can visit reception in person or send us an email at [email protected] so we can resolve it as quickly as possible.
Where can I wash my clothes?
The campsite provides guests with a laundry area equipped with coin-operated washing machines and dryers. If you prefer, hand-washing sinks are also available.
Are visitors allowed?
If you wish to receive visitors during your stay, please remember that they must report to reception to register and pay the day pass fee. Visiting hours are from 09:00 to 20:00 (overnight stays are not permitted), with a maximum of 5 visitors allowed per accommodation. Your guests may enjoy all our facilities, and access for babies and children aged 0 to 5 is completely free.
Bungalows
What are the check-in/check-out times for the bungalows?
Check-in time for bungalows is from 15:00 until reception closes (which varies depending on the season). If you plan to arrive later, please notify us in advance by phone or email to organize your entry. Check-out time is strictly by 11:00.
Can the maximum occupancy limit be exceeded in an accommodation?
For safety reasons and internal regulations, exceeding the maximum capacity of the reserved accommodation is strictly prohibited. Please remember that both babies and children count as full occupants in the total capacity. In case of non-compliance with this occupancy rule, the establishment reserves the right to cancel the stay. Such cancellation will result in the loss of one night's fee or the full deposit paid, whichever amount is greater.
Can I add more people to the reservation?
It is possible to add companions to your reservation before or after check-in. Please note that companion billing will be calculated from the first contracted day to the last, regardless of the actual number of nights stayed. Furthermore, changes or substitutions of companions are not allowed during the stay, and total occupancy may under no circumstances exceed the maximum authorized capacity for the accommodation.
Can a specific accommodation number be chosen?
The assignment of the accommodation number depends on availability and internal organization of the Reservations Department, so it is not possible to select a specific bungalow or pitch number. We will inform you of the exact location on your day of arrival as soon as the accommodation is cleaned and inspected. Please note that the establishment does not commit to making accommodation changes upon arrival or during your stay.
Can I change accommodation if I don't like the one assigned to me?
Please be advised that the establishment cannot guarantee accommodation changes. Any request of this nature will be strictly subject to availability and internal organization. Please note that if the modification is possible, it will incur an additional €100 administrative fee plus any potential price difference between accommodations.
Where can I leave my car? What if we have two?
A bungalow reservation includes one parking space within the premises. For accommodations with a capacity of more than 5 people, a maximum of a second vehicle is permitted, which must be mandatorily registered upon arrival and paid for according to current rates.
Is cleaning service provided for the accommodations?
Please note that we do not offer daily cleaning service during the stay; accommodations are handed over clean upon arrival and cleaned after departure. Upon departure, please return the space in good condition: garbage thrown out, furniture in its original place, and free of damage or waste. Don't forget to check your belongings before leaving. For stays longer than 7 nights, the service includes a change of bed sheets and towels every 7 days.
Do bungalows include bed sheets and towels?
Bed linen and towels are included in your reservation. For stays exceeding 7 nights, a fresh set of bed linen and towels will be provided on the seventh day. If you wish to request an extra change before that date, you may do so at reception by paying the corresponding surcharge according to current rates.
Campsite
What are the check-in/check-out times for pitches?
Check-in time for pitches is from 12:00 until reception closes (which varies depending on the season). If you plan to arrive later, please notify us in advance by phone or email to organize your entry. Please note that vehicle access to the campsite is prohibited after 23:00. Check-out time is strictly by 12:00.
Can the maximum occupancy limit be exceeded in an accommodation?
For safety reasons and internal regulations, exceeding the maximum capacity of the reserved accommodation is strictly prohibited. Please remember that both babies and children count as full occupants in the total capacity. In case of non-compliance with this occupancy rule, the establishment reserves the right to cancel the stay. Such cancellation will result in the loss of one night's fee or the full deposit paid, whichever amount is greater.
Are the sanitary facilities accessible?
Yes, we have sanitary facilities with adapted toilets and showers for guests with reduced mobility. Our goal is to ensure maximum comfort and accessibility for all our guests during their stay. Please request the key at reception.
Can a specific accommodation number be chosen?
The assignment of the accommodation number depends on availability and internal organization of the Reservations Department, so it is not possible to select a specific bungalow or pitch number. We will inform you of the exact location on your day of arrival as soon as the accommodation is cleaned and inspected. Please note that the establishment does not commit to making accommodation changes upon arrival or during your stay.
Can I change accommodation if I don't like the one assigned to me?
Please be advised that the establishment cannot guarantee accommodation changes. Any request of this nature will be strictly subject to availability and internal organization.
Do pitches have water and electricity connections?
Pitches feature an optional 5 A electricity connection (service available for an extra charge). Regarding water, pitches do not have individual taps, so you can conveniently fetch water from the toilet blocks or from various water points located across the campsite.
Where can I leave my car? What if we have two?
A pitch reservation includes one vehicle. A maximum of a second vehicle is permitted per accommodation, which must be mandatorily registered upon arrival and paid for according to current rates.
Is an adapter required for the electricity sockets?
To connect to the pitch power outlet, a CEE-type adapter is required. You may bring your own or request one at reception through our rental service with a deposit (at no cost).
Are bed sheets and towels provided for pitches?
Please note that bed sheet and towel services are only available for bungalow accommodation. Therefore, guests staying on pitches must bring their own sheets and towels.
Bar/Restaurant
What are the bar/restaurant hours?
Our bar/restaurant hours vary depending on the season. On your day of arrival, reception will provide you with detailed information on the opening times applicable to your stay. Please note that during low season, the bar and restaurant service is open only on weekends.
I am allergic to certain foods. How can I request allergen information at the restaurants?
Our menu specifies in detail the allergens present in each dish. If you have any allergies, intolerances, or questions about ingredients, please let our team know; we will assist you in every way possible so you can enjoy your meal with total peace of mind.
Can I book a table?
If you wish to reserve a table at the bar/restaurant, you can do so by contacting the establishment directly. Our staff will be happy to assist you and confirm availability for your lunch or dinner.
Shop
What are the shop opening hours?
Our shop hours vary according to the season, so upon arrival at reception we will inform you of the schedule in effect during your stay. Please note that during low season, the shop will remain closed. However, fresh daily bread can be ordered at reception one day in advance.
Pets
Are pets allowed?
Please note that pets (dogs, cats, and other small animals) are welcome exclusively in the pitch area. Entry into bungalows and their surrounding private areas is strictly prohibited. In case of non-compliance with this policy, the establishment reserves the right to cancel the stay. Such cancellation will result in the loss of one night's fee or the full retained deposit, whichever is higher.
Can pets access all facilities?
To ensure comfortable coexistence for all guests, pets are not allowed access to playgrounds, shop, pool area, reception, toilets, indoor bar/restaurant, bungalows, or their adjacent areas. However, your pet may accompany you while enjoying the outdoor bar terrace. Additionally, the campsite features a dedicated dog exercise area (pipican) designed exclusively for your pet's recreation.

